FAQ's

1, I just need a standard pallet truck for my warehouse, which model should I choose?
The industry standard size of pallet truck is with a fork size of 550mm x 1150mm (W x L), this size truck will move most pallet sizes and is available in 2000kg, 2500kg and 3000kg capacity.Our most popular selling model is the HP20 (550mm x 1150mm model).

2, What is the difference between Polyurethane and Nylon wheels?
Polyurethane are generally the most popular wheel type and are a cast wheel with a polyurethane tyre around the outer, this wheel gives a better grip on smooth floors and is quieter running than Nylon. This softer wheel type also tends to be better for use on delicate flooring (finished floor surface). 

Nylon wheels are a hard rigid plastic wheels, they tend to be better in areas that may have debris on the floor such as engineering work shops ect as the debris does not penetrate into the wheel.

3, I sometimes need to unload pallets but don’t want the expense of a forklift truck, what can I use?
We stock a range of Manual Stackers and Semi-electric Stackers that are designed to offer an economical solution for lifting pallets, they operate in a similar way to a fork lift truck and are available in a variety of models for capacity and pallet type.
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Payment Terms:                                                                                
We accept T/T and L/C at sight. For the first time’s order, the buyer shall make the payment before the shipment according to the Proforma Invoice or Sales Contract.

Delivery Terms:                                                                            
We accept FOB/FCA/C&F/CIF price terms. The shipment date and destination port shall be specified in the Proforma Invoice or Sales Contract. The parties shall designate a reasonable time to allow us to have sufficient time to manufacture and ship the products. The freight charges and the party to bear the freight shall be specified in the Proforma Invoice or Sales Contract.

Guarantee:                                                                       
We warrants to the buyer that all delivered products shall be free from defects in materials and workmanship within the quality guarantee period. The products shall conform to our Warranty Declaration. It is understood that we shall not be liable for any discrepancy of the products shipped due to cause for which the insurance company, carrier, shipping company, other transportation organization and /or post office are liable.                        

The quality guarantee period for the products (excluding easy-worn-out components) usually is one year commenced from arrival of the products at the port of destination. As for the exact guarantee period for components which are not easy-worn-out, please refer to our Warranty Declaration. It is understood that we shall not be liable for any products which have been subjected to improper use, installation or repair.                   

In the event of any quality defect in the products, the buyer shall present preliminary evidence (such as pictures) to us. We shall supply spare parts for free if we acknowledge that the quality defect may exist (but with no confirmation). However we shall not bear the expenses of shipment, installation or repair, or any other costs, losses or damages in this case. And the supply of spare parts shall not be deemed to be the affirmative evidence of the existence of any quality defect in the products caused by us.